Privacy Policy
1. Privacy Clause
Welcome to XEXK (hereinafter referred to as "us" or "website")!
Website: https://xexk.com/
Merchant Name: XEXK
Contact information: info@lanorchid.com
We attach great importance to your privacy and are committed to protecting and respecting your personal information. This privacy policy will provide detailed instructions on how we collect, use, and disclose your personal information
1.1 Collecting Personal Information
When you use the XEXK website, we collect the following types of personal information:
·Device information
·We will automatically collect information about your device, browser version, IP address, cookie information, the pages you visit, and the way you interact with the website to ensure the website operates properly and conduct user experience analysis
·Order information
·When you shop on our website, we collect your name, billing address, delivery address, payment information (including credit card number), email address, and phone number to process your order, ship, provide invoice and order confirmation, and communicate with you
·Minors
·XEXK is not open to minors under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will delete the relevant information
·Share personal information
We share your personal information with the following service providers to support us in providing services and fulfilling contracts:
·PayPay: We use PayPay to receive payments. Please learn about PayPay Pay's privacy policy.
·Google and Facebook: We may share information with Google and Facebook about your viewing, purchasing, and interaction with our ads on other websites for ad targeting. For more information, please visit Google's privacy policy and Facebook's data usage policy.
1.2 Behavioral Advertising
We use your personal information to provide targeted advertising and marketing communications for you. You can choose to exit targeted advertising. Please refer to the following link for more information:
·Facebook: Advertising Settings
·Google: Advertising Settings
·Bing: Personalized advertising settings
In addition, you can also choose to exit certain services by visiting the exit portal of the Digital Advertising Alliance.
1.3 Using Personal Information
We use your personal information to provide services, including processing orders, making payments, shipping, fulfilling contracts, and providing you with information on new products, services, and discounts
·Reserved
We will retain your personal information after your order is completed, unless you request deletion. For more information on deleting personal information, please contact us
1.4 Legal Basis
According to applicable laws, our processing of your personal information may be based on one of the following legal foundations: your consent, contract performance, legal obligations, protection of life interests, execution of public tasks, pursuit of legal interests (provided that it does not harm your basic rights and freedoms)
1.5 Other Privacy Terms
·Automatic decision-making
We may use automated decision-making to prevent fraud, but it will not have a significant impact on your legal rights
·Your rights
If you are a user under applicable law, you have the right to access, transmit, correct, update or delete personal information related to you that we hold. If you wish to exercise these rights or have any questions, please contact us
·Cookies
We use cookies to improve your experience on the website. You can control and manage cookies in the browser. Please note that blocking cookies may affect your user experience
·Not tracking
We will not change data collection and usage practices in response to browser "Do Not Track" signals
·Change
We may update this privacy policy from time to time to reflect our practices or for other operational, legal, or regulatory reasons
2. Terms of Service
2.1 User registration and account management:
·Users need to register an account and provide accurate personal information
·Users are responsible for safeguarding their account information and passwords, and are not allowed to share their accounts with others
·Merchants have the right to suspend or terminate user accounts as needed
2.2 Product usage rules:
·Users are required to comply with laws and regulations, infringement or inappropriate content when using the website
·Prohibit attacking websites, disrupting the security of this system, or interfering with other users
2.3 Scope and limitations of services:
·Merchants provide product sales services to users, but do not make any express or implied warranties regarding the performance and applicability of the products
·Merchants reserve the right to change or terminate services and will notify users in advance
2.4 Payment and settlement methods:
·Users need to pay the product fees according to the merchant's payment method and policy
·Refunds will be processed according to the return&refund policy
2.5 Intellectual Property and Copyright Protection:
·The intellectual property rights of the goods belong to the merchant or the author of the goods
·Users are not allowed to copy, distribute, or modify the intellectual property content of the product
2.6 Disclaimer and Limitation of Liability:
·The merchant shall not be liable for any loss or damage caused by the user's use of the product
·Merchants do not guarantee the suitability or compatibility of products
2.7 Modification and Termination of Clause :
·Merchants have the right to modify the service terms, and users should regularly check them
·User violation of service terms may result in account termination or other legal measures
2.8 Legal Application and Jurisdiction Clause:
·These service terms, as well as any separate agreements we provide to you, will be governed by and interpreted in accordance with Chinese law
3. Shipping Policy
3.1 Delivery Method and Time:
·The product will be shipped within 24 hours after payment order confirmation, and the specific time depends on the selected shipping method
3.2 Freight and Insurance Costs:
·Freight and insurance costs will be calculated based on the specific requirements of the order
3.3 Delivery address and contact information:
·Users need to provide accurate contact information
3.4 Modification and Notification of Delivery Terms:
·Merchants have the right to change the shipping policy and will notify users in advance
4. Return&Refund Policy
4.1 Limitations and exceptions for returns and refunds:
·The return and refund policy may have specific restrictions and exceptions, and detailed information will be notified to users in advance
4.2 Modification and Notification of Return and Refund Terms:
·Merchants have the right to change their return and refund policies and will notify users in advance
5. Disclaimer
5.1 Risk Statement:
·Make your own decision to purchase XEXK products. We are not responsible for any loss, damage, or legal liability that may arise from the user's use of the product
6. Contact Us
If you need to learn more about our privacy practices, have any questions or complaints, please contact us via email
Company Name: Le'an Ouge Import and Export Co., Ltd
Company address: Le'an County, Fuzhou City, Jiangxi Province, China
Email: info@lanorchid.com
Latest update: April 2, 2024